Shipping & Delivery

What happens after placing my order?

You will receive an order confirmation at the email address you used at checkout. If you cannot find it, please check your junk or spam folder.

Orders are normally dispatched within 1–3 business days. During busy periods, please allow up to 6 business days for dispatch.

What happens if I entered the wrong address?

If you notice a mistake in your shipping address, email us immediately at kulpuppies@proton.me with URGENT in the subject line. We will do our best to update the address before your order is dispatched.

If a delivery fails because the address entered at checkout was incorrect or incomplete, a replacement or refund may not be available. Please check your address carefully before placing your order.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking can take 2–4 business days to begin showing updates.

When will I receive my order?

Our current standard international delivery time is approximately 8–14 business days after dispatch. Customs or clearance delays can sometimes extend this timeframe.

Where will my package ship from?

Kūl is a small Australian business. We work with an international logistics partner in China so we can ship to multiple countries at an affordable rate and keep our product pricing competitive.

Lost or stolen orders

If your courier marks an order as delivered but you cannot find it, please first check around your property and contact the courier directly. Kūl will help where possible, but refunds or replacements are not guaranteed for parcels that the courier has confirmed as successfully delivered.